FAQs

For general questions, please reach out to us via email at compliance@nursing.upenn.edu. For issues with package ordering, documentation, submissions, etc., please contact American DataBank/Complio, at 800-200-0853 or 303-573-1130. If you would prefer to speak to someone in person, you can stop by during walk-in hours on Tuesdays and Fridays between 1pm-3pm in suite M-24.

Frequently Asked Questions

 How much does this cost?

Cost varies slightly by program; most of the fee is built into your clinical fee. You will need to pay for your CPR certification and second child abuse clearance. Each RN license also has a different cost per state,you must visit those site website for cost information.

I don’t have an SSN. What do I put on the order form?

You can use a “dummy” SSN with all 1’s or 0’s. Your order will still go through.

Which address do I use on my order form?

Use any address where you can receive mail in the next 2-4 weeks, inside PA or Outside of PA.

How do I submit my forms to Complio?

You must upload digital copies of all documentation to your Complio account. PDF versions are preferred. If you have a hard copy of your documentation, we recommend you find a scanning app for your smart phone to scan the document to a pdf using your phone. If you do not have a smart phone, you can take a clear, well-lit digital photo of your completed forms to upload to your Complio account or a scanner is available in the student computer lab and fax machines are available in nearby stores.

If I was fingerprinted for something previously, do I need to do it again?

Yes. We require a background check done specifically for your clinical rotations. 

Where can I get my fingerprints done?

This must be done at an https://www.identogo.com/locations  site in Pennsylvania only.  If you are out-of-state, you can do hang-rolled fingerprints; but these often take about a month longer to process. If you require additional assistance you can reach IdentoGo via telephone at 844.321.2101. 

If I’m not in Philadelphia, where can I have the drug screen done?

You can go to most any Quest Diagnostics or Lab corp in the country. Contact American DataBank (800-200-0853) during business hours for an alternate approved drug screen site. 

What is an IGRA blood test?

The IGRA blood tests, such as Quantiferon Gold, provide a baseline test for TB.  Students who opt for the blood test the results are quicker and it will replace the need for the two step PPD.

What is a two-step PPD?

A two-step PPD is two complete PPDs (placement and reading) completed at least 1 week apart and within 365 days of each other. 

Where can I take a CPR course?

BLS for Healthcare Providers by the American Heart Association and CPR for the Professional Rescuer BLS by the Red Cross are acceptable courses; check these organizations’ websites for course availability. SNAP (Student Nurses at Penn) also offers courses on occasion. You can also get an online certification through Advanced Medical Certifications. 

I’m going abroad next term. How can I make sure I meet the deadlines?

Please contact Student Services for an accelerated timeline in the beginning of the semester PRIOR to the term you are going abroad. The final deadline is not flexible, but we will work with you to ensure you meet the requirements.