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Emails to Junk Folder - Update

July 21, 2020 

Dear Penn Nursing Faculty and Staff:

ITS, in conjunction with ISC, has resolved the issue of emails addressed to the Fagin Hall Staff & Faculty distribution list being delivered to your Junk Folder. Unfortunately, we are now experiencing a secondary issue of users’ Out of Office Messages being delivered to the Junk Folder. We understand how frustrating this can be and we continue to work w/ISC and Microsoft to resolve this issue. In the interim, please remember to not only check your Junk folder on a daily basis but to also mark all legitimate emails as, “Not Junk.”


To Mark Emails as not Junk:

*In your Junk Folder, right-click the email you want to select as not junk
Scroll to Junk and then click “Not Junk”
A dialog box will appear, check the box to trust e-mail from “xxx@xxx.com” and then click OK

As soon as we have an update from ISC, we will communicate this information to you.

Thank you for your patience as work to resolve this issue.

Should you have any questions, please contact the ITS Service Desk.