Service Desk

The ITS Service Desk is the School of Nursing’s primary means for providing all aspects of computing assistance for faculty, staff, and students. The Service Desk provides first-tier assistance and support to our constituents and will escalate issues as needed to resolve in a timely fashion. In conjunction with our colleagues in Enterprise Infrastructure Services, the Service Desk strives to ensure that all desktop services are available on a 24/7 basis.

Service Desk Contact Information

Email: servicedesk@nursing.upenn.edu
Phone: (215) 898-5981
Walk-in Hours: Monday-Friday, 8:30am-5:00pm, Claire M. Fagin Hall, Suite 202

Staff:

Tera Peace, Sr. Systems Administrator & Service Desk Manager

Eugene Brown, Sr. IT Support Specialist

Alberto Vargas, IT Support Specialist

Elise Jenkins, Administrative Coordinator