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Academic Learning & Computing Support

Academic Learning and Support Services, also known as the Service Desk, is the School of Nursing’s primary means for providing all aspects of computing assistance for faculty, staff, and students. The Service Desk provides first-tier assistance and support to our constituents and will escalate issues as needed to resolve in a timely fashion. In conjunction with our colleagues in Enterprise Infrastructure Services, the Service Desk strives to ensure that all desktop services are available on a 24 x 7 basis.

For technical support and additional information, please contact the ITS Service Desk.


Kimberley D. Byrd, IT Director
(215) 898-5400

Eugene Brown, IT Support Specialist
(215) 573-3758

Thomas Dowds, IT Administrative Coordinator
(215) 898-5981

Anthony Auge, Classroom Technology Manager
(215) 898-4224 

Erin Marshall, IT Director, Instructional Design and Learning Technology 
(215) 746-8320