Printing in Computer Labs

To print from a computer lab PC, follow these step-by-step instructions.

1. Be sure that you have first registered your PennCard using the instructions here.
2. Follow the step-by-step instructions here to print.

Click here to download step-by-step instructions for mobile printing.

Click here to download step-by-step instructions for making copies.

Click here to download step-by-step instructions for document scanning to e-mail.

How do I put money on my PennCard? 

Adding money to your account (PennCard)

There are two ways to add money to your PennCard.

1) Use any of the Value Transfer Stations on campus to add money to your PennCard.

Find a Value Transfer Station

2) Visit http://www.penncash.com/ and add money from your credit card, or transfer it from your bursar account. 

(NOTE: Credit card transfers are not instantaneous. Please allow a few minutes for the transfer to process).

What if something goes wrong?

If you realize that you’ve made an error in printing (printed to the wrong printer; printed out something with typos still in it) and it is still in the print queue (meaning that it hasn’t actually been printed), you can delete it from the print queue at the Release Station. Simply swipe your card, select the job you want deleted, and hit the delete button.

If you send something to the print queue then leave the lab without visiting the Release Station, the print job will be deleted from the print queue after fifteen minutes. If the printer malfunctions during your printing (jams, runs out of paper), your print job will still be in the printer’s queue and should be pick up just fine where it left off, once the malfunction is addressed by a technician. If, however, there’s a problem with your print job (missing pages, wrinkled pages, poor ink quality, etc), due to a technical issue with the printer, you’ll be eligible for a free re-print.

If you’ve printed something that has typos in it, and it has gone through the printer, your card will be charged and there will be no refund. Please proofread before you print. (NOTE: When printing e-mails or from the internet, oftentimes the last page only contains a few lines of information and is not needed. YOU WILL BE CHARGED FOR THIS SHEET IF YOU PRINT IT. If you do not want it printed, you must select Print Preview BEFORE you print to see how the printout will look, and then instead of printing ALL of your pages, select to print only the pages you need).

Can I get a refund?

Refunds will only be given for printer malfunctions; we will not give refunds due to user error. If you’ve sent a print job to the printer in the lab, but nothing printed out, or the printer malfunctioned and did not print accurately, please contact the Service Desk at (215) 898-5981 or servicedesk@nursing.upenn.edu.