Erin Lightheart, MBA, ASQ CSSBB, PMP
Ms. Lightheart works within Clinical Effectiveness and Quality Improvement at the Hospital of the University of Pennsylvania. She has guided process improvement efforts primarily within oncology units, surgical units, and the medical intensive care unit. Her primary areas of focus include reducing readmission rates, reducing rates of healthcare associated infections, minimizing vacant bed time, and developing processes to ensure smoother transitions in care. She is a Lecturer for the University of Pennsylvania School or Nursing DNP Program.