PennPrint
PennPrint is now in use in all Nursing Computing Labs. In order to print, you must have money (PennCash) on your PennCard (see below). You cannot pay for printouts with cash. You must use your PennCard.
To print, follow these
step-by-step instructions.
1. Click on ’File’, then select ’Print...’.
2. Select the printer named “Nursing_Labs_BW” in the ’Select Printer’ list.
3. At this time, make any adjustments you wish to your printing job (Number of copies, Portrait, Landscape, etc), then click the ’Print’ button.
4. Now you are prompted for information about your job: username (to identify your job) nad password (to release or delete your job).
5. Go to any Release Station in the lab and swipe your PennCard.
6. You’ll then see a list of your print jobs on queue. Click on your print jobs, type the username and password that you entered in step 4, then press the Print button. Your print jobs will be printed momentarily. Your PennCard will be debited the appropriate amount. (If you decide you no longer want to print a certain print job, you may press the Delete button on the screen to clear the job from the queue without being charged).
What if something goes wrong?
If you realize that you’ve made an error in printing (printed to the wrong printer; printed out something with typo’s still in it) and it is still in the print queue (meaning that it hasn’t actually been printed), you can delete it from the print queue at the Release Station. Simply swipe your card, select the job you want deleted, and hit the delete button.
If you send something to the print queue then leave the lab without visiting the Release Station, the print job will be deleted from the print queue after fifteen minutes. If the printer malfunctions during your printing (jams, runs out of paper), your print job will still be in the printer’s queue and should be pick up just fine where it left off, once the malfunction is addressed by a technician. If, however, there’s a problem with your print job (missing pages, wrinkled pages, poor ink quality, etc), due to a technical issue with the printer, you’ll be eligible for a free re-print.
If you’ve printed something that has typos in it, and it has gone through the printer, your card will be charged and there will be no refund. Please proofread before you print. (NOTE: When printing e-mails or from the internet, oftentimes the last page only contains a few lines of information and is not needed. YOU WILL BE CHARGED FOR THIS SHEET IF YOU PRINT IT. If you do not want it printed, you must select Print Preview BEFORE you print to see how the printout will look, and then instead of printing ALL of your pages, select to print only the pages you need).
Adding money to your account (PennCard)
There are two ways you can add money to your PennCard.
1. Use any of the Value Transfer Stations on campus where you can add money to your PennCard. For the listing, please visit http://www.business-services.upenn.edu/penncard/cash/penncash.html#add
2. Go online and add money from your credit card, or transfer it from your bursar account. Simply visit http://www.upenn.edu/penncard/cash/online.html and choose the either the "Logon to your Account" link or the "Making a Deposit" link. (NOTE: Credit card transfers are not instantaneous. Please allow a few minutes for the transfer to process).
Refunds
Refunds will only be given for printer malfunctions; we will not give refunds due to user error. If you’ve sent a print job to the printer in the lab, but nothing printed out, or the printer malfunctioned, or did not produce an accurate print, please contact the Help Desk at 8.5981 (215.898.5981 or helpis@nursing.upenn.edu) and speak of one of our friendly Help Desk Analysts.