7TH Annual National Patient Safety Conference

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8TH ANNUAL NATIONAL
PATIENT SAFETY CONFERENCE
THURSDAY & FRIDAY
NOVEMBER 17TH & 18TH, 2011

C

Creating a Safe Clinical Communications Culture:
Tools, Technology & Talk

Poor and incomplete communication is deadly! New technology designed for efficiency, and the development of “safety tools” influence and sometimes dictates how patient information is relayed causing a communication breakdown amongst colleagues. The purpose of this year’s conference is to bring to light the need for a balance of technology and crucial conversations between healthcare professionals to create a safe communications culture that promotes patient safety, ensures quality of care and possibly save lives.

The Silent Treatment: Why Safety Tools and Checklists Aren’t Enough to Save Lives identifies seven concerns that often go undiscussed and contribute to avoidable medical errors. Kevin Brown, a master certified trainer in Crucial Conversations will introduce and teach crucial skills for organizational effectiveness. A panel presentation moderated by Dr. Victoria Rich will delve into the current clinical communications climate and how to implement crucial conversations for patient safety. A presentation not to be missed by Dr. Bernadette Melnyk, Dean of Nursing and Associate Vice President for Health Promotion at The Ohio State University relates to strategies for success to sustain healthcare quality and safety through teamwork. Dr. Melnyks’ brief stint with the “Blue Angels” is a remarkable story for her to tell. Presentations by Dr. James Cato on the effectiveness of the communication and the electronic medical record, and Dr. Kathleen Burke use of “smart phones” in clinical communication will prove to be informative and enlightening. Additional presentations will be highlighted from the call for abstracts. A poster session will add depth to the learning experience.

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TARGET AUDIENCE:

ALL healthcare professionals, staff and administrators in all settings having a responsibility for patient safety and quality of care, as well as those responsible for the overall communications culture and staff performance would highly benefit from this conference both personally and professionally.

* Nurses	* Pharmacists	* Researchers
* Clinicians	* Physicians	* Patient Safety Advocates
* Technicians	* Patient Safety Officers	* Risk Managers
	* Faculty	* HR/Policy Personnel

Agenda November 17 & 18, 2011

Thursday November 17, 2011

         1:30-1:45      Welcome

            Joan Polsky, MSN, RN

            Director, Center for Professional Development

            University of Pennsylvania School of Nursing

Program Overview

            Victoria L. Rich, PhD, RN, FAAN

           Chief Nurse Executive, University of Pennsylvania Medical Center

            Associate Executive Director, Hospital of the University of Pennsylvania

      Associate Professor of Nursing Administration, University of Pennsylvania School of Nursing

        1:45-3:15      The Silent Treatment: A Multifaceted Approach to Create A Safety Culture
                                   Kevin J. Brown
                                   Master Certified Trainer in Crucial Conversations^®Training
VitalSmarts Master Trainer

   3:15-3:30      Break

         3:30-5:00      Crucial Clinical Conversations

     Moderator:                  Victoria L. Rich, PhD, RN, FAAN

         Panelists:               Tara Trimarchi MSN, RN, CRNP

            Improvement Manager

            Office of Patient Safety and Quality

            The Children's Hospital of Philadelphia

            Mary Bylone, MSN, RN, CNML

            Vice President, Nursing Operations

            The William W. Backus Hospital

            Director, American Association of Critical Care Nurses

            (AACN) Board 2012-14

            Kevin J. Brown
                        Master Certified Trainer in Crucial Conversations^®Training            VitalSmarts Master Trainer

         5:00-6:30            Poster Session/Reception

Friday November 18, 2011

                 7:30            Continental Breakfast

         8:15-8:30      Welcome and Setting the Stage

                                          Kathleen G. Burke, PhD, RN, CENP

                                          University of Pennsylvania

8:30-10:00      Igniting and Sustaining Healthcare Quality, Safety and Teamwork Through

Evidence-based Practice: Strategies for Success

Bernadette Melnyk, PhD, RN, CPNP/PMHNP, FNAP, FAAN
Dean of Nursing and Associate Vice President for Health Promotion
Ohio State University

     10:00-10:15      Break

     10:15-12:00      Abstract Presentations

       12:00-1:00      Lunch

         1:00-2:00      Meaningful Dialogue: How Do Electronic Medical Records Improve Clinician Communication?

            James A. Cato, EdD, RN, CRNA, MHS, MSN, CPEHR

                                          Chief Nursing Officer

                                          Hospital of the University of Pennsylvania

         2:00-2:15      Break



   2:15-3:15      Embracing Smart Phones at the Point of Care: Facilitator or Barrier to Effective Clinical Communication?

                                          Kathleen G. Burke, PhD, RN, CENP

            Corporate Director, Professional Nursing Development and Innovation

            University of Pennsylvania Healthcare System

            Assistant Dean for Clinical Nursing Learning and Innovation

            University of Pennsylvania School of Nursing

         3:15-3:30      Wrap-up / Summary

                                          Kathleen G. Burke, PhD, RN, CENP



                 3:30      Adjourn

RESENTERS

Kevin J. Brown
Master Certified Trainer in Crucial Conversations Training
VitalSmarts

Kathleen G. Burke, PhD, RN, CENP
Corporate Director, Professional Nursing Development and Innovation
University of Pennsylvania Health System
Assistant Dean for clinical Nurse Learning and Innovation
University of Pennsylvania School of Nursing

Mary Bylone, MSN, RN, CNML
Vice President, Nursing Operations
The William W. Backus Hospital
Director, American Association of Critical Care Nurses (AACN)
Board 2012-2014

James A. Cato, EdD, RN, CRNA, MHS, MSN, CPEHR
Chief Nursing Officer
Hospital of the University of pennsylvania

Bernadette Melynk, PhD, RN, CPNP/PMHNP. FNAP. FAAN
DEAN AND DISTINGUISHED FOUNDATION PROFESSOR IN NURSING
ARIZONA STATE University's College of Nursing & Health Innovation
Fall 2011:
Dean, College of Nursing
Associate Vice President for Health Promotion
CHIEF WELLNESS OFFICER
THE OHIO STATE UNIVERSITY

Joan Polsky, MSN, RN
DIRECTOR, CENTER FOR PROFESSIONAL DEVELOPMENT
UNIVERSITY OF PENNSYLVNIA SCHOOL OF NURSING

Victoria L. Rich, PhD, RN, FAAN
Chief Nurse Executive, University of Pennsylvania Medical Center
ASSOCIATE EXECUTIVE DIRECTOR, HOSPITAL OF THE UNIVERSITY OF PENNSYLVANIA
ASSOCIATE PROFESSOR OF NRUSING ADMINISTRATION, UNIVERSITY OF PENNSYLVANIA
SCHOOL OF NURSING

TARA TRIMARACHI, MSN, RN, CRNP
IMPROVEMENT MANAGER
OFFICE OF PATIENT SAFETY AND QUALITY
THE CHILDREN'S HOSPITAL OF PHILAELPHIA